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Returns & Exchanges
At Sensibo, we want you to be completely satisfied with your smart climate control experience. If you are not happy with your purchase, you can return your device within 30 days of delivery for a full refund.
1
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process.
2
Prepare Your Device
Ensure the device is in its original packaging with all included cables, power adapters, and manuals.
3
Ship the Package
Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
4
Receive Your Refund
Once our technical team inspects the hardware, your refund will be processed to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing